Week 3 – Literature Review

In week 3, I started looking into articles to help me write the literature review for my graduation project. Since I’m building a website that combines a virtual tour of CCI with a chatbot for course and campus info, I focused on how these tools are used in education.

Virtual Tours

I found two useful articles that explain how universities use virtual tours:

1. Virtual tours boom, but will they have the same impact? – Inside Higher Ed (2020)

During the COVID-19 pandemic, many universities switched from in-person tours to virtual ones. These tours became very popular, especially for international students and anyone who couldn’t travel. Even now, many schools still use them to help students explore the campus online.

This article also helped me understand how virtual tours can support remote students, which is important for my user research.

2. How a virtual tour can improve your enrollment metrics – EAB (2023)

EAB says that virtual tours don’t just look good, they can actually boost applications and enrollment. They help students learn more, engage with the university, and explore programs from home. These tours also give schools data on what students are interested in.

Chatbots in Education

I also looked at how chatbots are used in schools and universities.

1. Chatbot for Higher Education: 6 Benefits for Educational Institutions – Social Intents (2023)

Chatbots help students get quick answers about courses, deadlines, or schedules at any time of day. They also reduce admin work and improve communication, especially for international students in different time zones.

2. Are Your AI Chatbots Giving Away More Information Than They Should? – EdTech Magazine (2024)

This article talks about privacy risks when chatbots give out too much information. That’s why I made sure my chatbot only responds with approved UAL/CCI info to keep it safe and accurate.

After reading everything, here are the main benefits:

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This research gave me lots of ideas to improve both parts of my project and helped me think about what students really need.

References

Here is the list of references I read for the literature review:

1. ref 1
2. ref 2
3. ref 3
4. ref 4

** Don’t forget to add links before submission!!!